Feedback, complaints & safeguarding
Tell us what happened — we will listen
Whether you want to share a compliment, raise a concern, or make a formal complaint, you can do so here. Submissions go directly to our registered manager and quality team.
If someone is in immediate danger, call 999. Email info@spmcs.co.uk.
How can we help?
Choose the option that fits your situation
Choose the option that best matches your situation. You can also contact us for general enquiries.
Compliments & suggestions
Share positive feedback or ideas to help us improve our service.
Send feedbackMake a complaint
Tell us when something has gone wrong. We aim to acknowledge complaints within three working days.
Make a complaintRaise a safeguarding concern
Report abuse, neglect, or a situation where someone may be at risk of harm. Submissions are emailed to our safeguarding team.
Raise a concernCare for the SPMCS
Care That Fits Your Life, When You Need It Most
From home care to after-hospital support, we're here when you need us—reach out to discuss the right support for you or your family.
