Your voice matters
Fair, transparent complaints handling
We aim to acknowledge complaints within three working days and investigate thoroughly. You can also call us on 02382 145353 if you prefer to speak to someone first.
Email info@spmcs.co.uk— we treat all complaints confidentially.
Make a complaint
Tell us what went wrong — we will investigate fairly
Complete the form below with as much detail as you can. If you are complaining on someone else's behalf, please confirm you have their consent.
Phone
02382 145353What happens next?
We log your complaint, acknowledge it within three working days, and assign an investigator. You will receive updates as we work towards a fair outcome.
Other feedback optionsComplaint details
All fields marked below are required unless stated optional.
Care for the SPMCS
Care That Fits Your Life, When You Need It Most
From home care to after-hospital support, we're here when you need us—reach out to discuss the right support for you or your family.
